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Cancellations & Refunds
Withdrawals
By law you may have the right to a “cooling off period” during which you will have the right to withdraw from the purchase of a service from us for any reason within 14 calendar days from the date of instruction.
To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g. letter sent by post, or e-mail). The cancellation rights are no longer applicable once a job has been completed as instructed by the Client.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the “cooling off period” set out above has expired. If you cancel an order, you will be entitled to reimbursement of all payments made by you in respect of the order, and the conditions below shall apply.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 14 days from the day the Contract was entered into. In a contract for the supply of goods over time, the right to cancel will be 14 days after the first service delivery.
If you have requested us to begin the performance of services during the “cooling off period”, you will be required to pay an amount which is in proportion to what has been performed until you have communicated to us your cancellation of the contract, in comparison with the full price of the contract. Unless you tell us otherwise, your purchase of services from us will be taken as a request by you to begin the performance of such service immediately (and within the “cooling off” period).
Cancellations
A minimum of 24 hours notice must be respected for cancellation. Should you cancel the booking less than 24 hours in advance, we will retain 50% of the invoiced amount.
In the event any of our staff representative attends an appointment as commissioned by an instructing principle and/or client and the service cannot be carried out, whether or not this is due to circumstances beyond the instructing principle and/or client control, we reserve the right to charge an abortive fee at a rate of 50% of the full invoice amount.
If a member of our staff feels that the property or any person visiting that property makes them feel unsafe or they have a concern in any way that may affect their health or safety, We reserve the right to cancel the appointment at any point without liability and will deliver on clear statement on the situation.
If the inspection is unable to go ahead due to reasons including but not limited to the property being unfinished, the inspector identifying a risk to the customers or their own safety, COVID guidelines not being met, or the inability to gain access to the property on the day of the inspection then 50% of the total cost is payable to the Company.
Refunds
When specifically agreed and documented, we will make the reimbursement without undue delay, and not later than 14 days after the day we granted your refund request,
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Where can I get further information?
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