Meet
hihouse
Hihouse was born inside the Build-to-Rent (BTR) sector, where we carried out our very first inventories nearly a decade ago.
From the start, we grew in step with some of the UK's leading BTR developers and operators, learning firsthand how their needs, priorities, and ways of working differ from the traditional private rental market.
How it Started
Hihouse was born inside the Build-to-Rent (BTR) sector, where we carried out our very first inventories nearly a decade ago. From the start, we grew in step with some of the UK's leading BTR developers and operators, learning firsthand how their needs, priorities, and ways of working differ from the traditional private rental market.
As our partners scaled their operations, we adapted with them. We fine-tuned our approach, integrated seamlessly with their systems, and built collaborative workflows that unlocked greater speed and efficiency. Along the way, we explored a wide range of technologies, refining our tools and methods to strike the right balance between performance, reliability, and flexibility.
Our service today is the result of years of continuous improvement, solving real-world challenges, learning from every experience, and always moving forward. We’ve reached a point where we can say with complete confidence: we understand what BTR schemes need, and we know how to deliver it.
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London is a leading example of how Build-to-Rent schemes are reshaping the meaning of home. Across the city, we are witnessing the rise of residential quarters designed not just to accommodate life, but to enhance it. This is a shift beyond architecture, it is a shift in philosophy. Today’s residents are not merely renting apartments; they are entering highly considered environments, where every detail, every service, and every interaction is crafted around ease, wellbeing, and belonging.
In these new spaces, convenience is expected. Community is purposeful. The experience is everything.
As residential expectations evolve, property management must evolve with them, and so must those of us who support it. Inventory reporting can no longer remain a functional, back-office task. It must rise to meet the tone, pace, and precision of the buildings it serves. It must operate discreetly, elegantly, and in step with the service culture tenants now associate with modern living.
At hihouse, we have reimagined inventory not as a formality, but as a continuation of the experience. Our work is to document with care, to protect without intrusion, and to deliver a standard of accuracy and presentation that reflects the world we operate in. Our reports are designed to support trust, minimise friction, enhance action, and preserve the aesthetic integrity of every home we enter.
This approach holds true not only in Build-to-Rent but in the growing world of high-end serviced apartments, a sector increasingly shaped by luxury brands who understand that property is no longer just an asset, but an extension of brand identity. As names like Bulgari, Raffles, and Mandarin Oriental invest in residences, they bring with them a hospitality mindset: detail-focused, emotionally resonant, and globally consistent. We mirror that philosophy in our own work, because the homes we inspect are more than units; they are expressions of a standard. And our job is to match it.
The Residential Experience Is Changing
What Matters the Most
The key to our success lie in precision, clarity and control, but we know that systems alone do not deliver great service. People do.
Inventory companies are only as strong as the clerks who represent them. A skilled clerk does not just record. They observe, assess and anticipate. They carry the responsibility of the brand with every inspection. One misjudgement can lead to reputational damage. One excellent report can reinforce trust across an entire portfolio. It is not the software that defines the outcome. It is the individual behind it, and the training that shaped them.
This is why we have taken the time to rethink how clerks are prepared. We have built a dense, routine-led training programme that goes far beyond checklists and templates. It gives our team the tools to work with judgement, to act with purpose, and to deliver with confidence. We do not just teach how to inspect. We teach how to think, how to adapt and how to uphold standards that hold under pressure.
Because for us, excellence is not just a result. It is a method.
And it is not only about detail. Excellence is built from the ground up, from people who care, from a deep understanding of our clients, and from the discipline to craft services that meet real operational needs. It is about providing solutions that are not only thorough but relevant.
Working experiences that feel intelligent, dependable and grounded in strong ethics. It is this alignment between knowledge, trust, reliability and accountability that allows us to deliver more than accurate reports.
Training is not a tick-box. It is the foundation of everything we promise. And it is how we move from being a supplier to being the standard.
Our Business Promises
Service That Feels Effortless
Our clients do not chase updates or question what comes next. From scheduling to delivery, the process is seamless, predictable and designed to remove friction. We take care of the detail so you can focus on the bigger picture.
People trained for Excellence
Good work is not a matter of chance. It is the result of preparation, routine and mindset. Every clerk at hihouse is trained not just to complete a task, but to master it. We give our team the knowledge, structure and confidence to deliver at the level we promise.
Same-Day Delivery
Timing is critical. Reports are delivered on the same day as the inspection, without compromise on quality. Because in the property world, delays create pressure. We exist to remove it.
Innovation Where It Matters
Technology is not a feature. It is a tool. We use it to make reports clearer, processes faster and communication smoother. We focus on what improves experience, not what distracts from it.
Quiet Work Ethic, Relentless Standards
We do not make noise. We do not cut corners. Our work happens quietly, efficiently, and with full attention. What clients receive is the result of discipline, a consistent commitment to getting it right, no matter how many times we have done it before.
A Seamless Brand Extension
We represent you. Our clerks move through buildings, speak to residents, and deliver work that reflects directly on your name. That responsibility shapes how we operate. We protect your reputation as if it were our own.
Meet The Founder
Founder, CEO and Lead Clerk
Didier Brun
My path to founding hihouse was not traditional, and I believe that is what sets this company apart.
I began my career in diplomacy, working across the Middle East where my role centred on research, strategic analysis and negotiations building connections across cultures and strategic interests. That early experience is the foundation of my vision of communication clarity, precision which are qualities that would go on to shape everything I do.
From there, I led a London-based think tank leading research in international politics before moving into the world of technology and global marketing. I spent years consulting on brand strategy and service design for some of the world’s most recognised companies (Mastercard, Coca-Cola, Unilever, Twinings, Lindt) helping their teams shape how their services were built, communicated and delivered.
What connected all of these roles was a focus on how people think, what they value and how experience and culture influences decision-making. Over time, my increasing interest in behavioural psychology and neuroscience became more than a curiosity. It became a framework, one that could be applied to service delivery, team training, and business design.
When I launched hihouse, it was with a very specific intention: to move the property inventory sector forward. I saw an industry that was slow, rigid and rarely challenged. I believed there was space, and need, for something more refined, more consistent, more deeply considered. An inventory company built around standards, attitude, beyond habits.
Today, that vision shapes every part of our business. From how we train our clerks to how we write our reports, from the systems we build to the expectations we set. I brought listenning and discipline from diplomacy, psychology and operational process design from marketing and a relentless focus on excellence from the companies I was proud to advise and work with.
hihouse is not just a service provider. It is a reflection of what happens when you treat operations as brand experience, and quality as a habit. That is the foundation we continue to build on quietly, consistently, and always with purpose.
